Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- As soon as your order is set in our system, your order will be emailed to you and will immediately be processed for shipping. If there is an issue about your item, we try to give our best service by communicating with you the situation of your order - making sure that you get your item in the least amount of time with the least hassle.
- Privacy & Security
- Our goal is to allow our customers to purchase musical products at affordable prices with a safe enjoyable experience. One of our top priorities here is to respect the privacy rights of anyone who visits or purchases products from us. We do not release personally identifiable information about our individual customers and visitors without their permission. The information you enter on our site is held in confidence between you and this website. We do not sell, trade, or rent your personal information to others. We do collect information from our customers and visitors, which is used to process orders and to improve your shopping experience with us!
- Please note that the information provided in this Statement relates only to our policies and practices. We are not responsible for the content or the privacy policies of Web sites to which we may link.
- We occasionally send product updates and special offers to those customers and visitors who have signed up to receive such information. You can be removed from our email list at any time by clicking on the 'Unsubscribe' link or responding to a mail with 'Unsubscribe' in the subject field.
- Returns & Replacements
- For returns and replacements, please get ready with your invoice number, tracking number, and email address or billing address zip code to verify your order. There is a 15-day grace period for the item to be returned or replaced. It is strongly advised that you are able to return the order before the said date. Any orders that has lapsed the 15-day grace period will not be considered for a return.
- Ordering
- Security is a very important part to having a safe and enjoyable online experience. This site uses the latest technology to protect all of the information you send and receive during the checkout process. The connection between your browser and our server is encrypted with industry leading SSL technology. SSL encrypts all of your personal information, including credit card number, name, and address, so it cannot be read as the information travels over the internet. Your browser must support SSL.
- Payment, Pricing & Promotions
- UBeecheap accepts payment in the method of Mastercard and Visa only. Other method of payment may not be accepted in our online store. There are future plans of adding method of payments. Please check regularly for more information.
- Discounts are recognized in our online store. If you have a discount code, feel free to enter the code in one of the checkout fields before you get to the payment screen. Discounts may be given to certain groups of people or it could be found by searching online.
- Viewing Orders
- Verifying the status of your order could be done in several ways. As soon as you have placed an order, an email will be sent to the email address you filled out in the check out screen. Your e-mail will contain the shipping information, billing information, payment method, tracking information, the item you ordered, and the total amount of your order.
- These information will give you a way to view the status of your order at anytime. You could then track your information which includes the information above and also your tracking number, and the rest of the notes that has been done on your order.
- You can also login to your account to view all of your orders just make sure that you have confirmed your email with us.
- Updating Account Information
- To update your account information, you could either call us to update your account or login to your account. If you have forgotten your username or your password, feel free to contact us and we will reset your password. We will be confirming your identity when you call.